Return policies

Thank you for shopping at KickLegacy! We are here to ensure you have a pleasant shopping experience. If for any reason you are not satisfied with your purchase, we are here to help. Please carefully read the following return policies.

We would like to inform you that the only items eligible for return are those with manufacturing defects. We strive to ensure the highest quality of our products and their delivery, but we understand that sometimes unforeseen events may occur.

We regret to inform you that we cannot accept returns for shoes damaged during shipping by the courier. Additionally, we cannot accept returns for shoes that did not fit the customer correctly. We continuously work to ensure the quality of our products, but this does not include responsibility for damage caused by third parties or size discrepancies. We hope you understand our policy and apologize for any inconvenience this may cause.

Our priority is ensuring your satisfaction with our products. Therefore, we accept returns only in cases of very evident factory defects or if the shoes received are incorrect or do not match your order. We are here to ensure that every customer receives exactly what they ordered and that every product is free of significant defects. If you experience one of these situations, please contact us immediately so we can resolve the issue as quickly and satisfactorily as possible. Thank you for your understanding and trust in our products.

We accept returns within 14 days from the order’s delivery date. If 14 days have passed, we regret to inform you that we cannot offer a refund or exchange.

Please contact us via email at support@kicklegacy.com, providing your order number and the reason for the return.

You will receive instructions on how to proceed with the return.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Once we have received and inspected the return, we will notify you via email. We will confirm the approval or rejection of your refund.

If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of business days.

Incorrect Addresses

If you entered the wrong shipping address during purchase, it could lead to logistical complications that may make it difficult to recover the product and reintegrate it into our order management system.

Therefore, it is important to pay the utmost attention when filling out the shipping address details at the time of purchase. This will allow us to ensure accurate and timely delivery of your items.

However, if you made a mistake in the shipping address and the item was delivered to a location other than the one indicated, we will not be able to process the return or offer a refund. We invite you to carefully verify the address details before finalizing your order to avoid future inconveniences.

Discounted Items

Discounted items are not eligible for a refund.

Contact Us

If you have any questions regarding our return policies, feel free to contact us through the Contact Us page.

Thank you for choosing KickLegacy!